Privacy Notice


In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), SWIM ACADEMY CANCÚN, under the trade name "SWIM ACADEMY," provides you with the following Privacy Notice:

Responsible for the protection and processing of your Personal Data.

Contact address in Cancún, Quintana Roo, Mexico.
Cocodrilo 365, Block 23, SM 51, Lte. 6, Residencial Montecarlo
Mcpo. Benito Juárez, Cancún, Quintana Roo, Mexico, Zip Code 77533

  • http://www.swimacademycancun.com
  • info@swimacademycancun.com
  • (+52) 9984415589
Means of obtaining Personal Data
The data that SWIM ACADEMY CANCÚN collects from you via its digital platform swimacademycancun.com will be the following: Full name with last name, telephone number, email address, address, and financial information such as: credit card number, cardholder's name, expiration date, security code, and any other information necessary to complete and manage the subscriptions to the services you request.

Likewise, SWIM ACADEMY CANCÚN will request to collect your physical image (photograph and/or video) in special cases. For this purpose, SWIM ACADEMY CANCÚN will use appropriate means to obtain the consent of the cardholders in accordance with the provisions of the LFPDPPP and its regulations.

Purpose of the Personal Data collected
Your personal data will be collected for the following primary purposes, which are necessary for the service you request:

  • Processing, monitoring, updating, modifying, canceling, and confirming the services you request from SWIM ACADEMY CANCÚN / swimacademycancun.com through its channels, for financial and credit purposes, to fulfill the obligations we have with you and our suppliers.
  • Likewise, the data collected will be used to contact you with further information for generating potential reservations.

In addition, we will use your personal information for the following purposes, which are not necessary for the requested service but which allow us to provide better service:

  • Evaluating service quality, conducting surveys on travel habits and preferences, participating in contests and sweepstakes, loyalty programs, implementing and developing advertising campaigns, and sending promotions, offers, services, and advertising purposes (solely and exclusively for swimacademycancun.com).

Holders may immediately and free of charge at any time request to unsubscribe from receiving promotional emails from swimacademycancun.com by clicking on the "Unsubscribe" link.

If you do not wish your personal data to be processed for these additional purposes, you may submit a written request via email to info@swimacademycancun.com.

Data transfer, national and international
Pursuant to Articles 36 and 37 of the LFPDPPP, your personal data may be transferred and/or shared with:

  • Controlling companies, subsidiaries, or affiliates under common control with swimacademycancun.com, or with a parent company or any company within the same group as swimacademycancun.com that operates under the same internal processes and policies.
  • When the transfer is necessary by virtue of a contract entered into or to be entered into in the interest of the data subject, between the data controller and a third party.
  • When the transfer is necessary for the maintenance or fulfillment of a legal relationship between the data controller and the data subject, such as Suppliers, Tourism Service Providers, Banking and Credit Institutions, among others.
It is important to note that third parties to whom your personal data is transferred will be bound by the same terms of this Privacy Notice and will comply with the corresponding security and confidentiality measures. In any case, we undertake not to transfer your personal information to third parties without your consent, except as provided in Article 37 of the Federal Law on the Protection of Personal Data Held by Private Parties, and to carry out this transfer in accordance with the terms established by said Law.

Exercise of ARCO Rights
Article 28 of the LFPDPPP grants you four rights to exercise:

  • The data subject has the right to access their personal data held by the data controller and to know the Privacy Notice and its purposes.
  • The data subject has the right to rectify their data if it is inaccurate, incorrect, or outdated.
  • The data subject has the right to delete their personal data when they consider that it is not being used for the purposes established in this Privacy Notice.
  • The data subject has the right to object to the processing of their personal data for any of the purposes established in this Privacy Notice.
Right to revoke your consent for data processing
Article 8 of the LFPDPPP provides the possibility of revoking the consent granted for the processing of your personal data. To revoke this consent, you may request it using the same mechanism and procedure for exercising ARCO rights provided in this notice. However, swimacademycancun.com informs you that maintaining your personal data in its database will allow it to better understand your needs based on your history and, consequently, offer you better service for future reservations.

Mechanisms for exercising ARCO rights and revoking consent for the processing of your data

To exercise your rights of Access, Rectification, Cancellation and Objection, or your right to revoke consent for the processing of your personal data, you must complete and submit the ARCO RIGHTS EXERCISE FORM, which you can download here and send to swimacademycancun.com through the following email address: info@swimacademycancun.com. Alternatively, you can submit your request in writing and in Spanish, complying with the requirements set forth in Article 29 of the LFPDPPP regulations. For more information, you can contact the Data Protection Department at swimacademycancun.com directly through the email address indicated above. To exercise your ARCO Rights, you must prove ownership of your ARCO rights or represent them by submitting a copy of your identification document and showing the original for verification, or by using the instruments established in Article 89 of the LFPDPPP regulations.


"Article 29.- The request for access, rectification, cancellation, or objection must contain and be accompanied by the following:

I. The name of the data subject and address or other means of communicating the response to their request;
II. Documents proving the identity or, where applicable, the legal representation of the data subject;
III. A clear and precise description of the personal data for which the exercise of any of the aforementioned rights is sought.
IV. Any other element or document that facilitates locating the personal data."

swimacademycancun.com will follow up on your request within 20 business days from receipt of said FORM or request, with complete documentation, to inform you of its merits. If appropriate, swimacademycancun.com will have a maximum of 15 business days to exercise your ARCO right.

Measures to protect your information and to limit the use or disclosure of your personal information Your personal information
It will be kept strictly confidential, and to reasonably prevent its improper use or disclosure, we have implemented physical, technical, and administrative security measures in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties and other applicable regulations.
Specifically, we have a privacy policy, staff training courses, restricted access to personal information for authorized users only, privacy officers, an inventory of personal data (duly classified by data category), processing systems, risk analysis, and contractual clauses.
To help you limit the use and disclosure of your personal information, we offer you the option of registering with the Public Registry to Avoid Advertising (REPEP), managed by the Federal Consumer Protection Agency (PROFECO). This will prevent your personal information from being used to receive advertising or promotions from companies offering goods or services. For more information about this registry, you can visit PROFECO's website or contact them directly.
Modifications to this privacy notice

swimacademycancun.com may make changes or updates to this Privacy Notice at any time. Any changes or updates will become effective upon publication on the website www.swimacademycancun.com, its affiliated sites, or any media outlet used to publish them. Therefore, we recommend that you review them regularly.

Express acceptance of the Privacy Notice

If you do not expressly object to this notice and any updates, it is understood that you have given your tacit consent in accordance with Article 8 of the LFPDPPP. swimacademycancun.com suggests reading this Privacy Notice, since providing your information by any means constitutes acceptance of this Privacy Notice.

Cookies
swimacademycancun.com uses its own and third-party cookies to analyze your browsing habits and offer you a more personalized service tailored to your interests.

For the purposes of this policy, "continuing to browse" means clicking on any button, checkbox, or link on the website; downloading any content from the website; or scrolling.

What is a cookie?

A cookie is a file that is downloaded to the user's computer when they access certain websites, such as this one. Cookies allow these websites, among other things, to store and retrieve information about the user's browsing habits or those of their device. Depending on the information they contain and the user's use of their device, they can be used to recognize the user.

What types of cookies does this website use?

Analytical cookies: These cookies, whether processed by swimacademycancun.com or by third parties, allow us to quantify the number of users and thus perform statistical measurements and analysis of their use of the Website. To do this, we analyze your browsing experience on the Website in order to improve the content, products, or services offered on the Website.

Specifically, this website uses
Google Analytics, an analytics tool offered by the third party Google Inc., located in the United States. Google Analytics uses its own cookies to report user interactions on the Website, storing non-personally identifiable information. Browsers do not share first-party cookies across different domains.

HubSpot, an analytics tool offered by the third party HubSpot Inc., located in the United States. We use HubSpot to analyze user interactions on the Website, storing non-personally identifiable information.

How can I block or delete the cookies used by this website?
  • The User can allow, block, or delete the cookies installed on their device by configuring the options of their browser
  • If the User does not wish their data to be collected by Google Analytics, they can install a browser opt-out add-on. More information here.
  • Blocking the installation of the analytics cookies described in this policy does not prevent the User from effectively using the Website.